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Workflow pack

Claims & Evidence

Create a reliable project record for delay events, weather disruption, subcontractor claims, payment disputes, injury claims, and legal evidence.

Construction site capture used as evidence context

Evidence trail

Primary readers

Commercial director, CFO, Claims manager, Quantity surveyor

RDI loop

Problem, evidence, decision, outcome

Use the same structure across every pack so the category remains comparable across site problems.

  1. 01

    Trigger

  2. 02

    Evidence

  3. 03

    Interpretation

  4. 04

    Action

  5. 05

    Outcome

  6. 06

    Measurement

A workflow is complete only when the final measurement can improve the next decision.

Signal

Reference depth

The ledger signal shows how much active workflow and evidence depth sits behind this pack.

Active workflows
6
Evidence records
155
High confidence
5
Very common
5
Cost models
6

Value

Why this pack matters

The value case is grounded in evidence quality, decision speed, and measurable project outcomes.

Claims and evidence is where RDI protects money. The value is not footage storage; it is the ability to establish what happened when responsibility is disputed.

Example metrics

  • Dispute avoidance
  • faster evidence retrieval
  • reduced legal exposure

Workflows in this pack

Very Common / HighDelivery Verification & Material Quantity ReconciliationA gate-report ANPR system provides the primary data layer — automatically logging all vehicle entries and exits, enabling cross-reference of actual delivery counts against paper dockets and supplier invoices.Trigger: A supplier or haulier submits a delivery invoice claiming quantities the site team believes are inconsistent with what was actually received — or a routine reconciliation at month-end reveals a discrepancy.Outcome: Delivery record verified and invoice approved, adjusted, or rejected based on the camera and Gate Report evidence.25evidence10stepsEmodelVery Common / HighWorkers' Compensation & False Injury Claim Defencecloud and local recordings are retrieved after a workplace injury claim is filed, to reconstruct the incident timeline and determine whether the worker followed prescribed safety protocols.Trigger: A site worker sustains or reports an injury and files a workers' compensation claim — or a third party alleges injury and initiates a personal liability claim.Outcome: Footage-based evidence submitted to the insurer and/or legal team. Claim denied, settled at reduced value, or accepted. Footage compressed investigation timeline.30evidence12stepsDmodelVery Common / HighDispute Resolution — Legal Evidence Retrieval & Formal ClaimsWhen a construction dispute escalates to formal legal proceedings, preserved footage is retrieved, preserved, and packaged as formal evidence. Support teams assist with high-resolution local recording extraction and chain-of-custody documentation.Trigger: A construction dispute fails to resolve through negotiation and escalates to formal legal or adjudication proceedings. Legal counsel is engaged and a formal evidence package must be assembled.Outcome: A formally preserved and authenticated footage package is delivered to the legal team or adjudicator. Footage either resolves the proceeding or forms the cornerstone of the evidence bundle.25evidence11stepsEmodelVery Common / HighVariation & Scope Change Claim Validationcloud recordings, 360° captures, and Gate Report data are used to verify what work was or was not performed — enabling validation or refutation of a variation order claim.Trigger: A subcontractor submits a variation order or change claim for additional work — or a scope dispute arises during a meeting when a party alleges work was done (or not done).Outcome: The variation claim is resolved using visual evidence — either validated, reduced, or withdrawn. Formal adjudication avoided.25evidence11stepsEmodelVery Common / HighDelay, EOT & Weather Event Documentation for Claimsfixed camera recordings and the built-in weather report tool are used together to produce a corroborated visual and meteorological record of site conditions during adverse weather events or other delay-causing circumstances.Trigger: A weather event or other external disruption causes a stoppage to a critical-path activity, and the contractor believes they are entitled to additional time and/or cost compensation.Outcome: The change order or EOT claim package is submitted. Owner reviews and claim is approved, negotiated, or disputed with a shared factual basis established by footage.40evidence10stepsEmodelCommon / MediumStockpile, Earthworks & Volume Quantity Trackingdrone footage and fixed camera recordings used to visually estimate and verify earthworks volumes, stockpile quantities, and cut-and-fill progress.Trigger: Subcontractor/haulier submits payment application claiming earthworks volumes/stockpile quantities the main contractor's QS cannot independently verify.Outcome: Quantity dispute resolved — subcontractor's claimed volumes verified and paid, or drone/camera evidence demonstrates discrepancy and payment adjusted.10evidence10stepsEmodel

Evidence examples

Delivery Verification & Material Quantity Reconciliation

“We manage to save €100k in contractor over-charges.”

Anonymized evidence record 18.1

Workers' Compensation & False Injury Claim Defence

“An anonymized contractor used video footage from the evidence system to investigate a workers' comp claim — saved An anonymized contractor $35k of direct costs. Footage showed the worker had placed a ladder in a puddle without a spotter, a clear safety protocol violation.”

Anonymized evidence record 12.1

Dispute Resolution — Legal Evidence Retrieval & Formal Claims

“preserved footage was formally disclosed as part of the evidence bundle in a formal adjudication proceeding — the adjudicator referenced the footage in their decision, finding in favour of the main contractor on a disputed variation claim.”

Anonymized evidence record 20.1

Variation & Scope Change Claim Validation

“Main contractor used cloud recordings to verify the extent of groundworks completed by a subcontractor in a disputed earthworks variation claim — footage confirmed the excavation depth claimed was not reached, reducing the VO value by approximately 30%.”

Anonymized evidence record 17.1

Delay, EOT & Weather Event Documentation for Claims

“preserved footage and the weather report were used together to support the change order — the footage showed idle equipment and standing water, and the weather report confirmed the rainfall. The owner approved the claim without dispute.”

Anonymized evidence record 8.1

Stockpile, Earthworks & Volume Quantity Tracking

“The main contractor's QS used drone footage to challenge a haulage subcontractor's claim for earthworks removal — the drone survey of the stockpile at month end showed approximately 30% less material than the claimed volume implied, leading to a £120k reduction in the certified payment.”

Anonymized evidence record 37.1

Explore further

Related reading

Reference articles and glossary terms that share vocabulary with this pack.

Reference

Learning path: practitioner

An overview of the practitioner curriculum: claims and evidence, safety leadership, and capture planning, with the order in which most readers benefit from taking them.

Lesson

Risk and claims from the owner side

How the captured record helps an owner manage risk, defend claims, and govern change, including the discipline of expecting evidence on both sides and the contract-stage moves that make later disputes shorter and cheaper.

Lesson

The three shapes of RDI value

How operational savings, risk mitigation, and capacity behave differently in a business case, and why blending them into one number tends to weaken rather than strengthen the case.

Course

Claims & Evidence Practitioner

A practitioner course for commercial managers, claims managers, and quantity surveyors on assembling defensible records before disputes are formalised, on running the workflows that keep evidence usable through the life of a claim, and on producing claim files that survive external legal review.